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This Refund Policy explains the refund terms for Mad Success programs, webinars, workshops, digital products, physical products, and related services.
All purchases made through Mad Success are subject to the refund terms stated on the relevant sales page, registration page, invoice, proposal, or written agreement.
Payments for webinars, online programs, masterclasses, and digital learning experiences are generally non-refundable once registration is confirmed, access has been granted, or program materials have been issued.
Due to the nature of digital products, including ebooks, downloadable materials, templates, summaries, badges, and other digital resources, all digital product purchases are non-refundable once access has been provided.
For physical products such as printed books or merchandise, refunds or replacements may only be considered if the item is damaged, defective, or incorrectly fulfilled, subject to review and supporting evidence.
Refunds for workshops, keynotes, coaching, consulting, and corporate engagements are governed by the terms stated in the applicable proposal, invoice, or service agreement.
Mad Success reserves the right to reschedule, postpone, or modify program dates when necessary. If a program is rescheduled, registered participants may be offered access to the new date or other suitable arrangements at the discretion of Mad Success.
All refund requests must be submitted in writing with the purchaser’s name, email address, product or program name, payment details, and reason for the request.
Submitting a refund request does not guarantee approval. Each request will be reviewed based on the purchase type, access status, service delivery, applicable terms, and supporting information provided.
If a refund is approved, processing times may vary depending on the original payment method, payment processor, bank, or platform involved.
Email: inquire@mad-success.com
